FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions to help you better understand our services, policies, and features in King333. Whether you’re looking for guidance on how things work or need clarification, this section has you covered. If your question isn’t listed, feel free to contact our support team for assistance.

General

1. Who is KING333 ?

KING333 is a leading online casino platform in Asia offering a variety of games, including slots, live casino, and sports betting. We provide a seamless gaming experience with top-tier security and customer support.

2. Why Should I Join KING33 ?

KING333 prides itself in being the best choice in the market to offer the latest state-of-the-art high quality games in multiple categories such as Sportsbook, Slots, Live Casino, Esports, and so much more. Above all else, we place a huge emphasis on being a platform that is safe and trustworthy. By joining KING333, you gain access to:

A wide range of casino games and sports betting options.
Generous bonuses and promotions.
Secure and fast payment methods.
24/7 customer support.

3. Is KING333 licensed to operate an online casino?

Yes, KING333 operates under a licensed gaming provider, ensuring fair play and regulatory compliance. The Philippine Amusement and Gaming Corporation (PAGCOR) and operates under the licenses of Offshore Gaming, and Electronic Gaming and Poker.

4. Is my personal information secure?

Absolutely. We use advanced encryption and security protocols to protect your personal and financial data.

5. What is the meaning of Wallets in KING333 and why are there so many of them?

In your KING333 account, there are two primary types of wallets:

Main Wallet
Game Provider Wallet (also referred to as Game Wallet)

The Main Wallet serves as the central account where your deposited funds are initially stored and where balances are held before making a withdrawal.

Meanwhile, the Game Provider Wallet is a separate wallet linked to specific gaming service providers, used exclusively for placing bets.

In essence, all deposit and withdrawal transactions are processed through the Main Wallet, while Game Wallets handle funds for betting activities.

Account

1. How do I sign up?

Just click on the “Register” button and submit the registration form along with all the details requested to open an account.

2. Forgot your password?

Click “Forgot Password?” on the login page and follow the steps to reset your password via email or phone verification.

3. Can I register more than one KING333 account?

To ensure the best gaming experience and help members progress more quickly in our VIP program, KING333 permits only one active account per user.

4. Forgot Your Username

Please contact our Live Chat agent and provide us with the mobile number that you used to register your KING333 account in order to receive further assistance.

5. I cannot complete my account registration because some of my personal details have been used by someone else. What should I do?

Contact our customer support team immediately with proof of identity for further assistance.

Payment

1. How do I make a deposit?

Log in to your account.
Navigate to the Deposit section.
Select a payment method.
Enter the deposit amount and confirm.

Deposits are typically processed instantly, but delays may occur depending on the payment method.

2. How do I make a deposit via local bank transfer?

To deposit funds via local bank transfer, follow these simple steps:

Go to the Deposit page and choose Bank Transfer as your payment method.
Select your preferred bank (it doesn’t have to match your own bank).
Note down the banking details provided on the Deposit page.
Log in to your internet banking or mobile banking account.
Transfer an amount that meets the minimum deposit requirement to the bank account you previously noted.
Once the transfer is complete, take a screenshot of the transaction receipt.
Return to the Deposit page, enter the exact deposit amount from your receipt, upload the receipt as proof of transaction, and click “SUBMIT”.

After our team verifies the transaction, your deposit will be approved, and the funds will be instantly credited to your KING333 Main Wallet.

3. What is a payment gateway service and how do I make a deposit through this payment option?

A payment gateway service is a system designed to streamline the fund transfer process, requiring only your username, password, and Two-Factor Authentication (2FA) to complete a transaction. The 2FA can be in the form of an SMS OTP or token authorization for added security.

At KING333, we collaborate with trusted payment gateway providers, including:

Eeziepay
Help2pay
Fastpay

How to Deposit Using a Payment Gateway:

Go to the Deposit page and select a payment gateway provider as your payment method.
Fill in the required details and click “SUBMIT”.
Follow the on-screen instructions provided by the payment gateway service to complete the transaction.
Once the payment is successful, your deposit will be approved, and the funds will be instantly credited to your KING333 Main Wallet.

4. Can I make a deposit using a third party bank account such as my friend or family member?

To ensure security and protect account integrity, KING333 strictly prohibits deposits made by anyone other than the registered account owner.

5. How do I request for a withdrawal?

You can withdraw funds from your KING333 Main Wallet by requesting a local bank transfer directly to your bank account.
To initiate a withdrawal, go to the Withdraw page, enter your bank account details, and specify an amount that meets the minimum withdrawal requirement before submitting your request.

6. Are there any additional charges for deposit or withdrawal?

At KING333, we do not charge any fees for deposits or withdrawals made by our members.
However, certain deposit payment methods may include transaction fees, which will be borne by the user.
KING333 will process and credit only the final amount received into the member’s Main Wallet.

Betting

1. My deposit has been approved, why do I still receive an error of “Insufficient funds” when I try to place a bet?

This might be due to:

Funds being in a different wallet.
A delay in balance update.

Try refreshing the page or transferring funds to the correct game wallet. Contact support if the issue persists

2. What is the minimum bet amount for each game?

Minimum bet amounts vary by game and provider. Please check the game rules or Betting Limits section for details.

3. What happens if there is an error in the game I bet on?

If a game malfunctions, all affected bets may be voided and refunded. Contact support if you experience unresolved issues.

4. What is turnover?

Turnover, also referred to as rollover or wager, represents the total value of bets you have placed.
Each time you place a bet, your turnover increases if the bet results in either a win or a loss. However, bets that end in a draw or tie do not contribute to your turnover.

Turnover requirements are typically applied to bonuses, as outlined in the promotional terms & conditions, to ensure fair play for both players and the casino.